Refund Policy Last Updated: 05.04.2025

Thank you for shopping at GodBlessDress. We strive to ensure that our customers are satisfied with their purchases. As our products are made to order, we cannot offer cash refunds. However, we offer the following options to ensure your satisfaction:

1. Exchange Policy

You have the right to exchange your product for another item from our catalog within 15 days of receiving your order. The following conditions apply:

• The request must be made within 14 days of receiving the product.
• The product must be in new and unused condition.
• The product must be returned in its original packaging with all tags and accessories.
• The return shipment must be made using an insured shipping service with a tracking number. Return shipping costs are the responsibility of the customer.
• We are not responsible for lost or damaged packages.

We reserve the right to refuse any exchange request if:

• There are any signs of use or wear on the product.
• Any parts of the product are missing.
• The 15-day period has been exceeded.

2. Store Credit

Instead of an exchange, you may choose to receive store credit for the value of the product. This credit can be used for future purchases and is valid for 6 months from the date of issue. The following conditions apply:

• The request must be made within 14 days of receiving the product.
• The product must be in new and unused condition.
• The product must be returned in its original packaging with all tags and accessories.
• The return shipment must be made using an insured shipping service with a tracking number. Return shipping costs are the responsibility of the customer.
• We are not responsible for lost or damaged packages.

We reserve the right to refuse any store credit request if:

• There are any signs of use or wear on the product.
• Any parts of the product are missing.
• The 15-day period has been exceeded.

3. Defective or Damaged Products

We are confident in the quality of our products. However, if you detect a genuine manufacturing defect or quality issue with your product, please contact us immediately. We will evaluate these situations separately and offer the most appropriate solution. The following conditions apply:

• The defect or damage must be reported within 1 days of receiving the product.
• You must provide proof of the defect or damage, such as photos or videos.
• We may request that you return the defective or damaged product for inspection.

4. Non-Returnable Items

Certain items are non-returnable and non-exchangeable, including:

• Custom-made or personalized products.
• Products that have been used, worn, or altered.
• Products not in their original condition or packaging.
• Items purchased with a discount of 20% or more are classified as Final Sale and are not eligible for refunds or returns, except where required by applicable consumer protection laws.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at support@godblessdress.shop. Provide your order number, a description of the issue, and any relevant photos or videos. We will provide you with the necessary steps and return address.

6. Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your exchange or store credit. If approved, we will process your exchange or issue your store credit within a reasonable timeframe.

7. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products. We recommend using an insured shipping service with a tracking number, as we are not responsible for lost or damaged packages.

8. Contact Us

If you have any questions about our refund policy, please contact us at:

support@godblessdress.shop